Feel free to contact me if you have questions about anything in my shop or concerns about my shop policies.
Please know that I take orders for all custom designs. Contact me through email if you have any questions.
I gladly take payments from buyers thru PayPal & all major credit cards. Etsy provides a safe and secure method of online payment. It is not necessary for you to have a PayPal account, and you can use your credit card for payment.
Checks are also accepted. Please make payment for your purchases within 24 hours. If you need longer please feel free to contact me and we can work something out. If you have any questions or problems with making payment please let me know so I can try to help!
I ship First Class mail USPS unless you purchased Priority Mail or Express delivery. Please note that First Class mail doesn't have a guaranteed delivery time and sometimes takes longer than expected. I do have shipping upgrades available at checkout. Priority Mail ships 3 to 5 days from the date of purchase. Express ships 1 to 2 days from the date of purchase and takes 1 to 2 days to ship.
The system will only combine shipping when you place an order with multiple items (all of them shipped to the same address)
READ front announcement page of my shop to see all my latest and daily updates regarding shipping and production time. www.anniereh.etsy.com
I ship to the address you choose during your Etsy checkout. Please note that I do NOT look at PAYPAL invoices and will not ship to the address on that invoice. I will only ship to the address that is on the Etsy Invoice. Most orders are shipped within 1 to 3 weeks from the date of purchase. This does NOT include shipping time.
During the holidays such as Christmas and Mothers day my turn around time can vary and be as long as approx 2 to 3 weeks Not including shipping time. (BUT CHECK OUT CUT OFF DATES BELOW) You will be notified of a shipping date through email once your item is designed. BUT PLEASE SEE OUR CUT OFF DATES BELOW: IF YOU ORDER PRIOR TO THE CUT OFF DATE YOU WILL RECEIVE THE ORDER IN TIME.
♦ Christmas 2021 CUT OFF DATES
USA purchases: December 4
INTERNATIONAL November 23
Again - Please read my front page of my site to see all daily updates regarding shipping and production times.
I ship anywhere in the US for $5.95. (shipping fee may vary so please check the shipping fee on the product you are interested in)This is First Class mail and usually takes 2-5 days. If you want Priority or Express mail, please select that during checkout.
Shipping international is $18.00 shipped First Class from the USPS. You will be responsible for all duty and taxes that are applicable. As of the past few years the ONE country that seems to always charge a duty fee is the UK. (so please know if you see a duty fee on your end that is not our responsibility) we will NOT know what that fee is as it is different with each package.
Priority is available for international shipping.
Convo me if you are interested in an upgrade.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
I will accept returns and/or exchanges within 7 days of receipt unless you contact me and we make other arrangements.
Before you return or exchange an item, please CONTACT ME FIRST. I will give you instructions as to how and where to ship the item to be returned.
I must receive the item in the same condition it was shipped. This means new and unused.
NO REFUNDS OR RETURNS ON PERSONALIZED / HAND STAMPED ITEMS.
Although if there is an error that I have made, I will absolutely redesign the piece of jewelry and mail it to you.
You can return any non-custom piece for store credit, minus shipping costs and a 30% re-stocking fee. for store credit, your non-custom piece must be in its original condition and returned to us within 30 days of its purchase date ( include invoice in return package). please email us at firstname.lastname@example.org to initiate your return.
If we agree on a Personalized design being refunded there will also be a 30% restocking fee.
Refunds do NOT include shipping FEES. And items will be Refunded within 48 hours.
Please know that all hand stamped items are not machine engraved and all individually hand stamped with metal design stamps which means that sometimes letters may not seem completely aligned or straight with slight imperfections. This is common with hand stamped items and gives each piece its own individual character
I guarantee that the things I make are of the highest quality. I use the heaviest findings available, and I have very high standards for my craftsmanship. This means that if the item does not stand up to the wear and tear of everyday life, I will repair or replace the item. You need only to cover the cost of shipping to me and I will cover the return shipping.
This does not apply to lost items.
If you are dissatisfied with an item, please contact me by conversation through Etsy, or email me. I will do all I can to make sure the problem is resolved and you are happy with your purchase.